Refund and Returns Policy

Return & Refund Policy

Last Updated: July 7, 2026

Thank you for shopping with India to Bangladesh Haul. We always strive to deliver genuine and high-quality products to our customers. Please read the following Return & Refund Policy carefully before placing an order or requesting a return, replacement, or refund.

Inspect Your Product Upon Delivery

Please inspect your product carefully in the presence of the delivery personnel at the time of delivery. For future reference and in case of any claim, we strongly recommend recording a complete unboxing video.

When Replacement Will Be Provided

• If the wrong product has been delivered.
• If the product arrives damaged.
• If the product is broken or defective upon delivery.

Time Limit for Reporting an Issue

You must notify us within 48 hours of receiving your order. Claims submitted after this period may not be accepted.

Information Required for a Replacement Request

To request a replacement or submit a complaint, you must provide the following:

• Order number.
• Complete unboxing video. (Where applicable)”
• Clear photos of the damaged product.
• A photo of the courier delivery sticker or shipping label.

How to Contact Us

For any return, replacement, or refund request, please contact us through our official Facebook Page or WhatsApp. Detailed contact information is available on our Contact Us page.

Items Not Eligible for Return or Refund

Returns or refunds will not be accepted in the following situations:

• Change of Mind.
• Used products.
• Products with opened seals or opened original packaging (where applicable).
• Products damaged due to customer misuse, negligence, or improper handling.

Size or Color Exchange

If the correct product has been delivered, returns or refunds will not be accepted solely for a change of size or color. However, the product may be exchanged if it is completely unused, remains in its original packaging, and is unopened. In such cases, the customer must pay the applicable return shipping charge. If the replacement product has a higher price, the customer must also pay the price difference.

Return Shipping Charges

If we deliver the wrong product or if the product arrives damaged, we will bear all shipping costs associated with the replacement. In all other cases, the customer will be responsible for return or exchange shipping charges.

When Refunds Will Be Issued

Refunds may be approved under the following circumstances:

• If the same product is unavailable for replacement.
• If we are unable to fulfill the order for any reason.
• If a prepaid order cannot be fulfilled because the product is out of stock, the full payment will be refunded.

Refund Processing

Approved refunds will be processed within 7 to 14 business days and returned through the original payment method used for the order.

Incorrect Address or Phone Number

If delivery fails due to an incorrect address or phone number provided by the customer, the customer will be responsible for the applicable re-delivery charges and any additional related fees.

Cash on Delivery (COD)

If a customer refuses to accept a Cash on Delivery (COD) order without a valid reason, they will no longer be eligible to place future COD orders. For future purchases, we may require full or partial advance payment at our discretion. No new order will be processed or delivered until the required advance payment has been received.

Policy Updates and Acceptance

Updates: We may revise or update this Return & Refund Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page and, where appropriate, notify customers through Facebook, WhatsApp, or other suitable communication channels.

Acceptance of Updated Policy: By using our website, placing an order, or continuing to use our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including any future updates.